Note

• Be sure to read this manual before using the product, and use it correctly.
• This manual explains how to use the product based on the basic screens.
• This manual contains critically important safety information. Be sure to understand it.
• Supported features may vary depending on your license and device specifications.
• Depending on the firmware version, configuration file, or device type used, the actual product may differ in part from this manual.

Symbol meanings
WarningViolating a warning may result in serious injury or an accident.
CautionViolating a caution may result in minor injury or product damage.
NoteProvides detailed information for correct feature use and understanding of operation.

This document and the products described in this document are provided by Innodep Inc. and are subject to the following conditions:

• This document is protected by copyright law. © Innodep Inc.
• No part of this document may be used in any form, including unauthorized copying, transmission, distribution, reproduction, or modification, without the prior written consent of Innodep Inc.

• The information in this document is based on the product status at the time of writing and may differ from the current product status.
• Innodep Inc. assumes no legal liability under any circumstances for direct, indirect, incidental, or consequential damages arising from the information in this document or from product use.
• Although every effort has been made to ensure the accuracy of the information in this document, Innodep Inc. makes no express or implied warranty regarding its completeness, accuracy, or reliability, and assumes no responsibility for errors or omissions.
• This document is provided "as is," and Innodep Inc. provides no warranty of any kind, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Innodep Inc. reserves the right to modify, improve, or change product specifications and the contents of this document at any time without prior notice.
• This disclaimer applies to the maximum extent permitted by applicable law.

• This product is a registered trademark of Innodep Inc.
• Other trademarks mentioned in this document are the property of their respective manufacturers or suppliers.

To prevent hazards and property damage, use the product correctly according to the safety warnings and precautions.

Check these items before reporting a fault.
Possible causes and solutions are provided for commonly occurring problems.
Symptom - A device cannot be accessed from a specific client.
• Check the proxy settings in the web browser.
• Check all cables and connectors.
Symptom - The device works well locally but does not work on another network.
• Check the firewall and router settings.
Symptom - The network connection is unstable or disconnected.
• Check the network connection type.
Symptom - The device cannot be accessed by host name.
• Check that the host name and DNS server settings match.
Symptom - Login fails.
• Use the correct protocol (HTTP or HTTPS).

• The core server that manages the database and all storage servers, devices, and users.
• The master server is the core module of the VMS.
• On the master server, all VMS items are configured, stored, and managed through the database.
• Configure user authentication, user permissions, event settings, camera registration, camera management, system management, and more.
• Users receive access permission to the master server through the client and request video from a specific camera on the desired storage server.

• Run a redundant server in preparation for master server shutdown.
• Master server redundancy prepares for problems on the master server.
• Install the master server on a separate server and enter the redundancy-related IP information on the first master server to run it.

• A server that stores information on all devices and video, users, events, and more.
• The database server is installed together with the master server.
• Choose MariaDB or MS SQL.
• For sites with 5,000 or more channels, install it on a separate server to improve master server and database server performance.

• When a problem occurs, the failover server maintains database services.
• Database server failover is installed in Active Standby mode.
• On Linux OS, failover is maintained using DRBD.
• On Windows OS, failover is maintained using Windows Cluster.

• A server that connects directly to each IP camera to store and transmit its video.
• As the number of cameras increases, more storage servers are required.
• The recording server actually connects to all IP cameras and stores and transmits their video.
• Search stored video through the recording server history.
• Recording server software includes all device drivers. (ONVIF device drivers, manufacturer-specific drivers, and more.)
• The number of video streams varies depending on each storage server's hardware performance and the resolution and size of connected video.
• From version 1.7.4, recording server software includes a Playback server.
• The Playback server plays stored video in real time.
• When Advanced mode is used on the client, stored video is transmitted through the Playback server.

• A standby server used when a problem occurs on a recording server.
• Recording server failover operates in Cold Standby mode.
• Example: When operating 10 recording servers, operate 1–2 storage failover servers in anticipation of problems. If a specific recording server operates abnormally, the master server determines that the recording server cannot operate and switches all camera video connected to that recording server to the storage failover server.
• When failover is enabled in server settings, that server operates as a storage failover server.

• Primarily monitors and searches video.
• Includes administrator tools that appear only when logged in with an administrator account.
• Available as a standard PC-installed client and a mobile client.
• The standard PC-installed client provides administrator features. (Example: server settings, user settings, and more.)
• The standard PC-installed client provides general users with monitoring or search features according to their permissions.
• The number of channels that can be monitored on the standard PC-installed client varies depending on the hardware performance.

• An API server for third-party integration.
• An API server provided to third parties for VURIX integration.
• It replaces the existing Windows SDK and provides the same functionality.

• A server provided for access control system integration.
• Integrates with third-party access control systems for unified management.
• Support for third-party access control system integration varies by vendor.

• This server is provided for IP speaker system integration.
• It integrates with third-party IP speaker systems for unified management.
• Third-party IP speaker system support varies by vendor.

• The IDM server (Innodep Data Mapping Server) is required to use smart eMap.

Contact partner companies or Customer Service for product-related inquiries.
Customer Service1661 - 6806
Business Hours24 hours a day, 365 days a year
Emailsales@innodep.com
Websiteinnodep.co.kr
Headquarters9F, Hansin IT Tower 2, 47, Digital-ro 9-gil (Gasan-dong), Geumcheon-gu, Seoul, Korea
Anyang Center62 Simin-daero 109beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do

Technical support through Customer Service is available depending on the product version.
Technical support requires purchase information, such as the purchasing agent and sales representative, as well as product version information.
Check the purchase information and product version.