FAQ

Common questions while using the dashboard.

What do low / partial / recording fault mean?

Levels are by how much video was missing in a minute. Low under 10%, partial 10–70%, recording fault 70%+. See **Glossary** for loss intervals, max rate, and more.

Shortcut

Open Glossary in the table of contents for levels, loss intervals, and max loss rate.

The screen does not open

It may be the URL, network, or access rights. Contact your administrator with the URL you tried.

Quick checks

1. Double-check the URL 2. Try another browser 3. Confirm you are on the expected network

Search returns no results

The period may be too short, selected cameras may have no loss, or filters may be too narrow.

Widen the period
If you selected only one day, try several days and search again.
Clear camera selection
Clear camera/group selections and search again.
Set loss type to All
Leaving only partial or fault selected can make the list look empty.

There is too much red

If “include uncollected intervals” is on, more red may appear. Turn it off and search again.

Search is slow

Long periods or many cameras take longer. Split the period or reduce cameras.

Ways to speed up

Split into shorter periods
Narrow servers/cameras
Turn off auto-refresh if it is on

If it still does not work

Send a screen capture plus the period and camera conditions to your administrator.

Helpful info to share

Screen capture
Period you searched
Cameras selected (or “all”)
Which button/action failed

Contents