Home›Installation and Sign In
01

Installation and Sign In

This section explains how to install the VUNex Link app, sign in, and manage your account.

Installing the app

  1. Download the app from the app store for your device.
    • iPhone : Search for 'VUNex Link' on the App Store and download it. Requires iOS 15.6 or later.
    • Android : Search for 'VUNex Link' on Google Play and download it. Requires Android 7.0 or later.
  2. Install the app.
    When the installation is complete, the VUNex Link icon appears on your home screen.

Before you start

  1. Your account must be activated.
    Your account must be activated by your company administrator on VUNex Cloud. If it is pending approval, you cannot use the app.
    Your account must be activated.
  2. A role and groups/branches must be assigned.
    Your role (Manager, Operator, or Viewer) and the groups/branches you are in charge of must be assigned to your account. Managers can access all groups/branches; operators and viewers can access only their assigned groups/branches.
    A role and groups/branches must be assigned.
Note
Account activation, roles, and group/branch assignment are managed by your company administrator on VUNex Cloud (Organization Management > Users). If you cannot sign in, contact your company administrator. For what you can do with each role, see 'User roles and permissions' in the Reference section.

Signing in

Screenshot
  1. Allow notifications when you first launch the app.
    When you launch the app for the first time, a notification permission request appears. You must allow it to receive event push notifications.
  2. Enter your account information.
    • [Email (ID)] Enter your VUNex Cloud email (ID).
    • [Password] Enter your password.
  3. Tap [Sign In].
    You sign in to the VUNex Link app.
Note
  • When you launch the app, an intro screen appears and then the Sign In screen opens. If your sign-in is still active, the app goes directly to the Home screen, and you need to sign in again when the session expires.
  • Automatic sign-in is not supported; your session is kept for at least 30 days, and you only need to sign in again after it expires.
  • Tap [Try Demo] to use demo mode without an account and try out the features.
Caution
If you enter the wrong password 5 or more times, an account locked message appears. Try again after 10 minutes, or tap [Reset Password] in the message to reset your password.

Resetting your password

  1. Tap [Forgot password?].
    Tap **[Forgot password?]**.
  2. Enter your [Email].
    Enter your VUNex Cloud email (ID).
    Enter your **[Email]**.
  3. Tap [Send].
    A verification email is sent to the email you entered.
  4. Enter the [Verification Code].
    Enter the 6-digit verification code sent to your email.
    Enter the **[Verification Code]**.
  5. Tap [Apply].
    After verification is complete, you go to the new password setup screen.
  6. Set your new password.
    • [Password] : Enter a new password. It must be 10–30 characters long with no spaces, must include letters, numbers, and special characters, and cannot include the same character 3 or more times in a row.
    • [Confirm Password] : Enter the password again.
    • [Apply] : Completes the password change and goes to the Sign In screen.
    Set your new password.
Note
The verification code is valid for 10 minutes. If it has expired, tap [Resend Email] to send a new code.

Resolving sign-in problems

  1. When your account is pending approval
    Your sign-up is pending approval on VUNex Cloud. Please contact your company administrator to request approval.
    When your account is pending approval
  2. When the account is in use on another device
    The same account is already in use on another mobile device. Only one mobile device can be signed in per account. Tap [Sign In] to sign out of the other device and sign in on the current one. Tap [Cancel] to cancel the sign-in.
    When the account is in use on another device
  3. When you are signed out by another device's sign-in
    You are automatically signed out when the same account signs in on another device or when the session expires. Tap [OK] to go to the Sign In screen.
    When you are signed out by another device's sign-in
Note
Tap [Sign Out] to go to the Sign In screen.